Any treatment an insurance policy holder receives that is outside of the usual service area.

The state of a process when outputs / samples are no longer within statistical control. A control chart of such a process will show data points that are not clustered around the

Unavailable for a long time because major repair work is necessary.

Unavailable for a short time because minor repair work is necessary.

A publication of which no copies remain for sale or distribution.

Work that is considered beyond the scope of the original contract, requiring an alteration to the cost or price.

Classification term that applies to items that do not meet given specifications.

Problem solving that is not confined by self-imposed limits or convention. Free and innovative thinking results in the creation of unique solutions and ideas.

1. Going out (e.g. a flow) or leaving (e.g. passengers). 2. The first leg of a voyage (i.e. the departing flight).

Money that the company must pay out (e.g. salaries, supplies, rents, taxes). Hopefully, the total outbound cash flow will be less than inbound cash flow (i.e. money coming into the business).

The storage, transport and distribution of goods to customers.

Evaluation of results of a process, activity or a plan, to be compared with expected results.

Measurement of treatment given to patient, and of response to that treatment.

Adverts displayed outside buildings and along the roadside.

Transferring money from one account to another, to pay for products or services.

Operating costs that exceed income generation.

1. Accounting: The sum of all costs that are incurred during the acquisition of an asset or property. Includes taxes, the retail price and additional charges for installation and delivery. 2. Economics:

1. A statistical data point that lies outside of normal distribution. 2. A person who lives or works far from major conurbations.

1. The shape or boundary of an item or object. 2. A list of the key items in a document or plan, presented in the order they appear in the main document,

A font that is based upon the mathematical formula for each character, that can be scaled to any size and makes use of a display or printing device?s full potential.