Data that is used to describe a product but not define its characteristics. Non- measurable data that does not include any weight or dimensions. It is information that has been collected about

These factors are used to highlight a company’s performance. These elements include items such as margins of profit, the style of management and product turn over rates.

This is forecasting that uses factors that cannot be directly measured. The estimates are made with a systems of ratings to produce a figure. No verifiable data is used it is based

This market research interviews consumers that have purchased a new or recently improved product on the market. Only a small number of people are interviewed in order to gauge the consumer reaction

A list of requirements that do not include strict measurements as yet. This data will be used before any actual measureme ts or dimensions are set down.

The measure of the relative risk that is involved with a product or service. It numbers from 1 to 10 and uses terms like very important, important, not important, not very important.

This involves the quality of a product during manufacture and before it is sold. It is an assurance to the consumer that all standards have been met before they purchase the product.

This is a bond that is issued by a company that has a good credit rating. A high or good credit rating wil result in a quality bond being released.

A systematic process throughout the design and manufacture of a product that ensures a good product is presented to the public for sale. If all steps of a development follow quality guidelines

Originating in Japan and called quality control circles. It is a small number of people between 6 and 12 that look after a certain aspect of quality control in the manufacture of

A part of the quality assurance control that is used in the manufacture of a product. Each aspect of production is subject to its own quality control.

An aspect of constantly improving a product. As a product continues to be improved by the manufacturer the price will increase in direct proportion to the increase in quality. The price will

Quality requirements. A list or criteria that a product will need to meet in order to be of sufficient quality to be offered to consumers. The manufacture will creat a list of

A process by which the best quality product will be be produced. It covers all aspects of production from an items inception to its eventual placement on the shelves where it is

A method that looks at all the sspects that a customer wants to see in a product. This deployment is used to create, make and deliver a product. It is from the

Also known as a mapping matrix. It shows how the various aspects of production are related to each other and to the needs of the customer. It is a tool in virtual

A method of improving the production process that makes an item. Various parts will show improvement by cutting losses, improving production times. A systematic approach is used in order to improve the

The group of people charged with carrying out the quality improvements. They will endeavour to improve the quality of the production by cutting any losses and improving methods of the manufacture.

A quality spiral. It is representaion in visual terms of the steps that interact in the process of creating a quality product. The steps include the identification of a customers needs and

A mathematical formula that was developed by Dr. Genichi Taguchi in Japan in which the result is listed in money terms. It is a formula that estimates the loss of quality that