A technique that is used in an interview where the applicant is placed in a certain situation and asked about how to resolve it.

A leadership model designed by Ken Blanchard and Paul Hersey where effective leadership needs flexibility in style that is dependent on the situation at hand.

The alternative term for a contingency school of management.

Developed by Motorola in 1986. It is a business strategy used in many countries to improve its quality of services and products through the removal of errors and defects. 99.99966% of products

A process that is well controlled and is A+ or A- on the Six Sigma chart. It means 0.00034% defects per m illion products made or zero defects in real terms.

The degree to which a statistical distribution is out of balance around a mean level. The balnce is biased to one side with either a negative or positive skew.

A wage system where the employess are paid by the number of skills they possess and not how long they have been at the company.

A process used to identify the levels of competency that are needed to complete a particular job or project.

The evaluation of the competency of an employee to do the skills required for a particular job.

The range of abilities that are needed in order to perform a specific task. Jobs requring a lot of different skills are said to need a high skill set.

The daily care that has to be provided by certified professionals.

A facility providing nursing care and remedial therapy to all patients that are covered by Medicare.

A worker that has the knowledge and training to do a particular job such as an electrician or mechanic.

A list of the abilities, qualifications, capacities and career goals of an employee that identifies candidates that are suitable for promotions and internal recruiting.

The abilities one uses in one job that can be used in another job.

1. An illegal practice where money is taken from receipts for cash that is for personal use.2. Fraud where the numbers from a credit card are first recorded and then transferred to

A high price that is aimed at the higher income groups for any status and luxury goods or for extracting a maximum return from markets for any new technology.

A notation that is used along with PEL and TLV for exposure to substances that can be absorbed through mucous membranes, eyes and skin.

The ability shown by some substances to pass into the blood stream via the skin, eyes or mucous membranes.

A provision allowed in some mortgagaes where a payment can be missed or skipped as the payment has been made previuosly or there is enough money to cover the next payment.