When a mortgage is in danger of going into default as payments are greater than 90 days late.

Wastes resulting from, 1. over production, 2. waiting for next job, 3. unnecessary movement of material, 4. over processing due to poor design, 5. inventories bigger than the requirement, 6. unnecessary worker

A device to understand and improve production. 1. Cause and effect diagram, 2. check sheet data record, 3. control chart, 4. Flow chart, 5. histogram graph, 6. Pareto chart based on the

A contract made up of several parts where you can comply with parts seperately from one another. The failure to comply with one part will not terminate the contract.

The degree to which an item is serviced using given resources in a set time frame.

Saving the part of the contract that remains after removing parts of it. Possible where (1) the agreement contains more than one part, (2) you can comply with some clauses and parts

The package that is offered to employees whose contract has been closed for work. Will include payment for a set period of time after which employment is terminated.

1. identify hazards. 2. identify points where hazards may occur. 3. establish critical limits. 4. establish routines to monitor safety measures. 5. establish responses appropriate for problems. 6. establish and keep a

The total of the physical environment and the ambience where a service occurs.

The belief that a person nhas in his own ability to accompliush any task and to deal with any challenges in life.

A method of identifying data transactions that occur concurrently with one another but are independent of one another.

An expectation about a circumstance that can be negative or positive that can affect how a person acts that causes the expectations to be fulfilled.

The motivation that a person uses to maximise one’s own possibilities and potential. Thought to be the only motive.

Called auto financing. A project or firm that is able to generate its own growth capital from its income. It does not rely on outside sources for income.

A declaration or an act that occurs during an investigation where a person or witness incriminates themselves either expicitly or implicitly.

A concept utilising elemnts from a theatrical view point to model a service setting, actors, audience, back and front of stage ending in a performance.

A small program written for a computer in Java language that runs on a server and not on the browser like an applet.

Electricity production on one’s own property with one’s own equipment that is owned by the consumer or by a third party.

A picture that is painted verbally to depict an outcome or sequence of events that are based on assumptions and factors chosen by its creator.