The international work place quality standard that is based on social accountability.

The imperial measurement of sound absorption. One sabin is equal to the power of absorption of one foot squared of a perfect sound absorption material placed in an open window.

The intentional and deliberate destruction of property or the obstruction of an activity.

A unit of cement from Portland that is 94 pounds in the USA and 87.5 pounds in Canada.

The amount of exposure that will cause no harm or damage after exposure.

The freedom from injury, harm, danger or loss to personal property whether deliberate or accidental.

The assurance of quality investments to the shareholder.

A term used in bill of lading where the number of items is known but not the contents.

An item that is able to be sold. See merchantable and satisfactory quality.

In 1963, Allied Crude Vegetable Oil committed $175 million loan fraud when it used water filled cargo as part of its inventory to fool inspectors.

The uppermost salary or wage that is paid to an employee that is set by the government or union organisation. Also used by sporting clubs for paying all of its team members.

Capital accumulation plan or pension plan where an employee makes a contribution to a pension plan from their salary that reduces the tax payable. Puts the employer into a lower tax bracket.

A list of wages and the associated benefits for each wage level and grade.

Financing that is off the balance sheet where the owner sells an asset or property to an investor and he then buys the item back over a long term mortgage. See Sale

A lease that is taken out by the previous owner on a property he has just sold. Usually a longterm lease.

1. The business or activity of selling services and products. 2. An alternate term for the volume of sales or revenue from sales.

The ability a person has to close a sale. Often determined by appearance, intelligence, personality and motivation to sell. Involves a well thought out and flexible sales approach.

A method of valuing a property that is based on the price of similar properties in the same area. Based on houses that ahve already been sold.

Any form of literature such as brochures, booklets, charts, catalogues, manuals, MSD sheets, press clippings, price lists, techniacl data sheets, test results and satisfied customer responses.

A figure that is computed when the annual revenue of sales is multiplied by an industry multiplier that arrives at the current market value of a business.