The freedom from injury, harm, danger or loss to personal property whether deliberate or accidental.

The assurance of quality investments to the shareholder.

A term used in bill of lading where the number of items is known but not the contents.

An item that is able to be sold. See merchantable and satisfactory quality.

In 1963, Allied Crude Vegetable Oil committed $175 million loan fraud when it used water filled cargo as part of its inventory to fool inspectors.

The uppermost salary or wage that is paid to an employee that is set by the government or union organisation. Also used by sporting clubs for paying all of its team members.

Capital accumulation plan or pension plan where an employee makes a contribution to a pension plan from their salary that reduces the tax payable. Puts the employer into a lower tax bracket.

A list of wages and the associated benefits for each wage level and grade.

Financing that is off the balance sheet where the owner sells an asset or property to an investor and he then buys the item back over a long term mortgage. See Sale

A lease that is taken out by the previous owner on a property he has just sold. Usually a longterm lease.

1. The business or activity of selling services and products. 2. An alternate term for the volume of sales or revenue from sales.

The ability a person has to close a sale. Often determined by appearance, intelligence, personality and motivation to sell. Involves a well thought out and flexible sales approach.

A method of valuing a property that is based on the price of similar properties in the same area. Based on houses that ahve already been sold.

Any form of literature such as brochures, booklets, charts, catalogues, manuals, MSD sheets, press clippings, price lists, techniacl data sheets, test results and satisfied customer responses.

A figure that is computed when the annual revenue of sales is multiplied by an industry multiplier that arrives at the current market value of a business.

A document that is generated by the seller to authorise the sale of products or services on receipt of the customers order. It implies that there will be no further cost to

The term for then “canned” presentation used to promote and hopefully sell a product. There is no thought to the needs of the prospective buyer.

Also product platform. The selling proposition that decides the whole sales campaign for a product or group of products. The sales campaign is built on the sales platform.

The objective or subjective opposition of a customer to purchase a product. A skilled salesperson can counter this resistance with more positive reasons to buy.

The measure of the efficiency of a company’s marketing strategy. It is calculated by dividing sales of each share with the cash flow of each share.