Vertically aligned training tasks when skill levels are increased from low to high.

Unit of electrical load.

Amount of volts of potential difference of a circuit.

Matter mandated by law and discussed in collective bargaining processes. Also known as Voluntary bargaining subject, permissive bargaining issue.

1. A parasitic and infectious microorganism smaller than a bacterium. Incapable of independent metabolic activity. Needs to invade a living organism to derive energy to survive. 2. See computer virus.

Security device that recognizes voice commands of a particular person.

Inspirational description of what the organization wants to achieve. See mission statement.

1. Any hydrocarbon with a vapor pressure equal or greater than0.1mm of Mercury except for ethane and methane. 2. Substance able to evaporate at its temperature of use and causes oxygen to

Check including a segment detailing reason for the check.

Legal principle where one voluntarily and knowingly consents to take risks such as in dangerous sports.

Document, record or file in any format with information essential, necessary to create and organize operations and survival of an organization.

Insight into a customer’s wants, needs and preferences through indirect and direct questioning.

Electronic device that answers calls with a recorded choice menu.

A safe and secure area in financial institutions for storing money and valuables.

Relying on regular and occasional volunteers to operate with or without paid staff members.

Observing the features and arriving at a general estimation. Also known as visual inspection.

Advantageous situation that self propagates. Successful solutions lead to more success and more etc. See vicious circle.

Method of waste disposal using high temperatures to immobilize and encapsulate radioactive and hazardous materials.