A brands visual elements such a color, shape that conveys the meaning not imparted just by words.

20% of causes result in 80% of defects/effect’ said JM Juan when applying the Pareto principle to quality management.

Document, record or file in any format with information essential, necessary to create and organize operations and survival of an organization.

Provision, clause or term impairing a contract or making it void or voidable.

Method of waste disposal using high temperatures to immobilize and encapsulate radioactive and hazardous materials.

Relating to employment and occupation.

Career or a trade specific.

Training with the skills and knowledge for a certain job.

Insight into a customer’s wants, needs and preferences through indirect and direct questioning.

Statistical data that is generated by quality control measures and indicating stability of the process.

Technology allowing voice to be carried over the internet using Internet Protocols, IP.

Security device that recognizes voice commands of a particular person.

Spoken message left in a ‘mailbox’ of the person being called.

Electronic device that answers calls with a recorded choice menu.

Phone system feature allowing the operator to get a message to an employee on the phone.

Contract meeting the following; Illegal from time made; violate fairness, law changes, performed fully. See, 7 Ways to Legally Void a Contract

Unstable and capable of a high to low variation.

1. Any hydrocarbon with a vapor pressure equal or greater than0.1mm of Mercury except for ethane and methane. 2. Substance able to evaporate at its temperature of use and causes oxygen to

Legal principle where one voluntarily and knowingly consents to take risks such as in dangerous sports.

Metric unit of electrical potential. Equal to the steady flow of one amp current against one ohm of resistance