Category: S

A hierarchy of status where people are classified according to wealth and prestige. It refers to any level present.

The actions of members of a group who don’t work as hard they would if working by themselves. The “free ride effect”-assuming someone else will do the work and the “Sucker effect”-

A concept including social capitaland the wellbeing of citizens and their ability to make decisions that will affect them.

Goods and textiles that are made from soft goods and soft material including fur, vinyl, leather and flexible plastics.

The providing of after sales service to customers for updates and any problems they may encounter.

A percentage by weight of a substance that will dissolve in a set amount of water.

A way to reduce the amount of material that will enter a waste stream ata certain point in processing by redesigning the product and the processes involved.

A component that can be replaced when it is needed to be because of malfunction or wear.

An account for money where it can absorb the costs incurred by a capital loss.

A term used in bill of lading where the number of items is known but not the contents.

The objective or subjective opposition of a customer to purchase a product. A skilled salesperson can counter this resistance with more positive reasons to buy.

The control of factors in the environment that could be a risk to health, development and survival.

The size of a drawing in relation to the actual size of the object drawn.

The phase in the product or project design that comes first in order to give a client an over view of the project.

An engineering, quantity, support or schedule change that has been directed by the customer. A modification to a project.

A receipt for cargo ythat has been taken on board a vessel. It is not a document of title or a bill of lading.

Known as leg room it is the distance between the back of a seat and the front of the seat behind it.

The people who can exert an influenceon a primary audience. It can be children, spouses, frinds neighbours or associates.

The picketing of a company that is not a direct party to a labour dispute. It may be buying or selling to the party where action is happening.

A procedure in shippingwhere a shipper signs a statement rthat certifies that there are no dangerous materials such as explosives in the shipment.