A product that is not tangible but is a service such as banking, education, cleaning and transportation.

The selection of services that are offere to a customer who then chooses the one they want.

The completeion of a service that has been requested by clients that has resulted in a request for paymnent.

A concept utilising elemnts from a theatrical view point to model a service setting, actors, audience, back and front of stage ending in a performance.

A device of low power that controls a device that is more powerful when it senses changes in variables.

The distance from a road or kerb where nothing can be built upon.

A written statement showing setlement of an account between the parties concerned.

A statement that is given to the borrowers at closing of a mortgage. It sets out all fees and costs associated with purchasing a home.

1. Called a change over where a new piece is made ready to start being made. 2. Arrangement of seating. 3. A fully assembled item that is supplied ready to be used.

A rigid box that can be filled. A folding box is a box that needs to be set up.

1. identify hazards. 2. identify points where hazards may occur. 3. establish critical limits. 4. establish routines to monitor safety measures. 5. establish responses appropriate for problems. 6. establish and keep a

A measure of quality performance. 7 factors are used. 3 hard factors, system, structure, strategy and 4 soft factors, skills, staff, shared values and style.

A device to understand and improve production. 1. Cause and effect diagram, 2. check sheet data record, 3. control chart, 4. Flow chart, 5. histogram graph, 6. Pareto chart based on the

Wastes resulting from, 1. over production, 2. waiting for next job, 3. unnecessary movement of material, 4. over processing due to poor design, 5. inventories bigger than the requirement, 6. unnecessary worker

A contract made up of several parts where you can comply with parts seperately from one another. The failure to comply with one part will not terminate the contract.

Different to a joint liability where more than one person is deemed liable. A plaintiff may initiate procedings against only one party.

Solely, seperately, singly or exclusively. Owned by only one entity.

Saving the part of the contract that remains after removing parts of it. Possible where (1) the agreement contains more than one part, (2) you can comply with some clauses and parts

The package that is offered to employees whose contract has been closed for work. Will include payment for a set period of time after which employment is terminated.

The amount paid to an employee on termination of his work contract.