A support centre that offers services to support other departments in an organisation.

1. A fee charged by banks to cover services or a penalty fee. 2. percentage added to a bill for tipping. 3. paid by tenants ofr general maintenance and cleaning of the

A contract for services such as time, expertise and effort instead of goods.

The overload capacity that is built into a device, engine or component before it will break down.

Goods that have a set of common standard features and only differ in price such as radios, TVs and air conditioners.

The industry that provides a service instead of goods and products.

A lease of equipment where the lessee needs to maintain and to service the asset that is leased.

A level of inventorywhere demand for an item or a system is met by stock on hand.

A contract between the person or company providing a service and its customer. It will list nature, scope and quality of a service that is to be provided.

An integral system in supply chain management where the sales are connected to the customer. Its purpose is to minimise costs by lowwring inventory levels.

A mark of identification or a brand that is associated with a service the way a trademark is associated with goods.

European phrase where the service charges have not been added to the bill.

A plan where services are the benefit that is provided and not a money amount for benefit.

1. General. A business or individual that offers paid for services. 2. Internet. A company providing internet connections to customers.

The total of the physical environment and the ambience where a service occurs.

The degree to which an item is serviced using given resources in a set time frame.

An item that is ready and able to perform the intended service, often after a repair or overhaul.

Service-product mix where both goods and services are provided and the service quality is more important than the product or goods.

An architectural model of business information that allows further additions to added and integrated to allow the sharing of information across the different units of business.

The otganisation collecting interest payments and princiapl payment from the borrowers and managing the accounts on behalf of the trustee.