Sustained and positive reversal of negative market, firm, economy performances.

Period needed to finish a complete cycle of processing.

No from the bankers.

Hotel room service where a room is freshened up and beds are turned down when guests are away from the room.

Software that is custom designed and does not require modifications to operate.

Variant of cost plus pricing where a firm accounts for a fixed price and adds money paid to the suppliers to mark-up the service or goods.

1. Accounting. (1) Volume of annual sales that is net of taxes and discounts. (2) Number of times an asset revolves or is replaced in a period of accounting. 2. Human resource

Program of instruction that is self-paced and provides information in a learning unit.

Term in marketing referring to the re-teens between the ages of 8 and 12.

Term given to the short, 140 character messages placed on Twitter.

Standard unit to describe carrying capacity of a cargo ship or the terminal’s handling capacity.

Unit of distance in computer graphics equal to 1/72 of a point,1/1440 inch, 17.64 micrometres or 0.70 Q.

See shielded twisted pair and unshielded twisted pair.

Deceitful sales practice where incomplete and inaccurate comparison is made between 2 products or firms to make people buy one in favour of the other.

Method of inventory control where a first bin is filled and an order is made to replenish it.

Marketing strategy where messages that are not personal are first sent to the opinion leader then passed to the consumer.

Attempt at takeover where the bidder offers a higher price for stock than is needed to takeover the firm.

System of exchange rates where a country sets one rate for flow of capital and another rate for present account transactions.

Process in tendering where all firms qualified to bid are invited first and then most suitable are invited to offer a sealed bid.

Pay structure where wages paid to senior workers is different to wages for new workers.